Download a data sheet on LimelightSUPPORT

At Limelight Networks, we have high standards for customer service. We take full responsibility for the performance of your content delivery deployment. And we'll do whatever it takes to identify, isolate, and resolve your operational issues. Not only that, but we'll do it with the efficiency that your business demands.

With LimelightSUPPORT, we tailor support services to fit the requirements of your CDN and your business. Choose from three levels of expert service.

Got a problem? You can count on Limelight Networks for rapid response, around the clock and around the world. Our baseline support plan gives you 24x7 access to support and engineering resources at our Network Operations Center (NOC). A simple phone call or email engages a team of trained experts dedicated to monitoring your CDN deployment.

If our NOC is unable to solve your issue, it's escalated to Operations Engineering. And since technical and support staff are located together at our corporate headquarters, they'll work as a team to troubleshoot and resolve your issues as efficiently as possible. For complex deployments that require an extra level support, Limelight Professional Services are available on a contracted or project basis.

Need deeper, more technical assistance? Direct accelerated access to our most knowledgeable resources? With LimelightSUPPORT Premium, your requests shoot immediately to a designated tier-two support engineer. And since this individual knows your network configuration, it's usually quick and easy to pinpoint the source of the issue.

LimelightSUPPORT Premium also gives you more power and more insight into your network operations. You'll have access to LimelightEXCHANGE Premium, an enhanced version of our reporting portal that includes Geo Reporting, Gomez integration, self-ordering, and increased URL tracking. Want a review of key metrics and account information? Your designated support resource will work with you to develop a quarterly report that addresses issues important to your business.

Designed for large, complex, or mission-critical deployments, this option provides the highest level of support and expertise. You get all the features of LimelightSUPPORT Premium: expedited access to the NOC, LimelightEXCHANGE Premium, and quarterly reviews. Plus you'll receive immediate access to one or more tier-two engineers dedicated to your account. Their job? To know your CDN inside and out. At the same time, you have the advantage of interacting with the same trusted resources every time.

Sophisticated deployments usually call for specialized support. That's why LimelightSUPPORT Premium+ includes 10 hours per month of Limelight Professional Services, performed by your dedicated resource. To list just a few of the activities you might choose: customization and configuration of advanced options, live event planning and execution, origin infrastructure design, network technology consultation, and more. All Limelight Professional Services can be extended on a contracted or project basis.